Juno Lighting Group Returns Update – RAs

As of May 1, 2017, the funds available are 1% of Prior Year purchases and all rules (returns, etc.) will follow Acuity Brands standard policy. For the current Acuity Return Good Program – Click here.

Purchases prior to 5/1/17

• With returns BEFORE 5/1, do the returns count against my 2017 funds?  No
• With returns AFTER 5/1, do the returns count against my 2017 funds?  Yes
• Should be entered and processed by Juno Customer Care (1-800-367-5866 or contact through your Regional Customer Care e-mail address with Juno in the subject field)

Juno Warranty/Post Sales Claims Update
Orders entered prior to 1/1/16

• Should be submitted to Juno Warranty Services to process a manual claim –warrantyservicesjuno@acuitybrands.com

Orders entered after 1/1/16

• Now enabled to be processed within the AGILE Request for Claim (RFC) tool.
• If you cannot find the order number within the tool, please contact Juno Warranty Services(1-800-705-SERV opt 2 then opt 5 for Juno/Indy/Aculux product)